We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

What you’ll do as Delivery Partner (m/f/d)

Summary:

You will be our go-to person when it comes to making our most strategically important customers happy. In the role of Delivery Partner (f/m/d), you will not only be responsible for the delivery of our entire service portfolio, you will also have full control over the commercial success of our customers. Your word carries weight at the negotiating table and you ensure the successful fulfilment of our supply contracts. You ensure the satisfaction of our customers and the growth of the account by building a close and sustainable relationship. You will also be responsible for orchestrating all internal and external resources. 

The Role:

Account and stakeholder management

• Steering & directing: You manage and direct external and internal stakeholders, in particular, our delivery units, partners, and front office teams.
• C-level management: You develop customer relationships at C-level in close cooperation with the Service Account Executive (f/m/d), the Global Account Director (f/m/d) and/or Managing Partner (f/m/d), the virtual account teams, and other internal stakeholders.
• Orchestration: You orchestrate all non-licence-related delivery and success resources for the client.
• Trusted Advisor: You develop a roadmap for business innovation, adoption, consumption and transformation and coordinate this with the customer.

Sales and marketing

• Key account management: As a member of the account team, you will organise all sales-related activities, from account planning, forecasting, reporting, and opportunity management to contract design and conclusion.
• Growth: You will expand our presence with customers and promote profitable sales growth in all business areas.

Delivery

• Service delivery: You ensure the planning and provision of all contractually agreed services in terms of quality, time, and financial targets.
• Optimisation: You optimise service delivery through the use of SAP nearshore and offshore services, taking into account SAP common practices and tools.
• Escalation management: You handle escalations and critical project situations confidently and professionally.

What you bring 

• You have worked in the role of Key Account Manager, Portfolio or Programme Manager and have in-depth industry knowledge.
• You are adept at dealing and collaborating with stakeholders at C-level, both internally and with large, multinational customers.
• Ideally, you have extensive knowledge of our SAP solution portfolio (on-premise and cloud solutions) and our service offering.
• It would be an advantage for your new role if you have already achieved demonstrable success in the commercial responsibility of customer accounts.
• You possess sound knowledge of project, time, and cost management.
• You are proactive, structured and results-orientated, and have a strong can-do attitude.
• You have resilience under time and management pressure with a high degree of flexibility. 
• You possess advanced verbal and written communication skills in German and English.

Meet your team

The success of the "Customer Services & Delivery Germany" consulting team is characterised by the fact that we combine in-depth industry knowledge and extensive consulting experience with state-of-the-art management and methodological expertise.

The "Service Industries" division is characterised by a strong customer focus. It excels for its cooperation, cohesion, and openness to develop, contribute and implement creative ideas. Successfully realising projects for our customers is what drives us. We specialise in companies in the banking and insurance, professional services, telecommunications, transport and media sectors.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to the Recruiting Operations Team: careers@sap.com.

Requisition ID:397855 | Functional Area:Consulting and Professional Services | Travel: 0 - 60% | Career Status: Professional | Employment: Regular Full Time | Other Locations: #LI-Hybrid